What's the difference between Ticket Vouchers and Gift Cards?

Ticket Vouchers are pre-purchased individual vouchers redeemed for a single ticket on select sessions; Gift Cards hold a dollar value you can spend on anything, including food and drink.

Can I use a Ticket Voucher for premium sessions like Platinum, Deluxe, or festivals?

It depends on your voucher type - check your voucher's terms and conditions or email us if you're still unsure.

My voucher expired before I could use it - can it be reactivated?

No - expired vouchers can't be extended or reactivated under any circumstances.

Still need help? Email customercare@palacecinemas.com.au with your voucher or gift card number if you're unsure which one you have or how to redeem it.