If your session was formally cancelled by Palace due to unforeseen circumstances, you can request a refund or opt for a credit instead.

How do I request a refund for a cancelled session?

Provide the last four digits of the card used for the purchase, plus a tax invoice (online bookings) or proof of purchase (box office bookings), and submit to customercare@palacecinemas.com.au.

Can I get a credit instead?

Ensure you have signed up to the Palace Movie Club and send your booking details and membership number to customercare@palacecinemas.com.au to have a credit applied to your account for future use.