How do I check my membership status and expiry?

Log into your Member Hub and select ‘My Membership’ to see your member type and renewal date.

How can I see what club I'm in?

Your membership club is listed as your membership type under My Membership in the hub.

How can I see what tier I'm on?

Your membership tier (Free or Paid) is listed under My Rewards in the hub.

How will I know when it's time to renew?

Your expiry date is listed under My Membership in the hub.

How can I renew?

Paid members can renew from two months before their membership is due to expire, by selecting the Renew button in the Member Hub. You can also set up auto-renew in the Member Hub - see "How do I manage my membership auto-renewal settings?" for details.

How can I upgrade to a Paid membership?

Select the Upgrade button in your Member Hub.

What happens if my membership lapses?

Paid memberships roll over to the Free tier if not renewed and can be upgraded again at any time. Free memberships don't expire and renew automatically.

Still need help? Email customercare@palacecinemas.com.au with your membership number if your status or renewal date looks incorrect.