How do I update my membership information?

Log into your Member Hub, go to My Profile to change your personal details.

How do I subscribe to the weekly session times eNewsletter?

Under My Profile, tick the box that says Receive loyalty emails and special offers, and under Preferred Cinemas, select your local site to receive relevant info. If you're not yet a member, email customercare@palacecinemas.com.au with your full name and state to request the public session times email.

Why does my email need to be current?

Your email address is where your booking confirmation emails will be sent. It's also how you'll be notified of Special Events, offers, and rewards.

Can I change my membership club here too?

To switch to Student or Golden Club (for members aged 60+), present your senior or student card to our team in person on your next visit, or email a copy to customercare@palacecinemas.com.au and we'll update your membership for you.

Still need help? Email customercare@palacecinemas.com.au with your membership number and the change you're trying to make.