How do I save my digital membership card to my wallet, or get a new physical one?

We no longer mail out physical membership cards. Please log into your Member Hub and click Add to Digital Wallet instead.

Can I still use my membership without a physical card?

Yes, your digital card works the same way, and staff can also pull up your membership on-site using just your membership number or phone number.

Can I still get a physical card if I want one?

Yes, request one next time you visit any Palace cinema. A small processing fee may apply.

I'm switching clubs. Do I need a new card?

No, your current card will still work.

Still need help? Email customercare@palacecinemas.com.au if your digital card won't load, or with your membership number if you're unable to visit a cinema in person.