I'm getting a "declined" or "invalid" error.

Check the card number are entered exactly as printed on the back of the card, with no spaces. Please ensure you are entering your gift card on the final payment page, not in the ticket voucher field on the ticket selection page. Ask our team to check your balance at any Palace Cinema location, or email customercare@palacecinemas.com.au with your gift card code.

My gift card expired before I could use it - can it be reactivated?

Expired gift cards can't be extended or reactivated under any circumstances.

My gift card was lost, stolen, or damaged.

We're not responsible for replacement or reimbursement of physical gift cards. If you purchased an eGift Card online, we may be able to resend it - email us with your name, the email address you purchased with, and the original amount.

Still need help? Email customercare@palacecinemas.com.au with your gift card code and a description of the issue.