Can I get a refund?

Movie tickets are non-refundable unless required by law, but you may be able to exchange them instead.

I can no longer attend my session - can I exchange instead?

Yes, use our online self-service swap tool up to 2 hours before your session (same cinema only), or contact our team at customercare@palacecinemas.com.au if you've missed that window.

My session was cancelled by Palace due to unforeseen circumstances - am I entitled to a refund?

Yes, see our “Cancelled Session” guide.

I didn't enjoy the film - can I get a refund?

Members can use the Movie Club Guarantee - notify box office staff within the first 30 minutes of the film starting. Must be processed in person at the box office during this window. See “What is the Movie Club Guarantee?” for details.

Are booking fees refundable?

No, booking fees are strictly non-refundable.

Still need help? Email customercare@palacecinemas.com.au with your booking reference.