My voucher isn't working - what do I do?

Double-check that your voucher hasn't expired and that you're entering the code exactly as printed, with no extra spaces.

Also double-check the session you're trying to book is valid for redemption under your voucher's terms (e.g. not a Special Event or Alt Content) - see your voucher's terms and conditions for details.

My voucher says it's already been redeemed.

Vouchers can only be used once, if you haven't used it yourself, email customercare@palacecinemas.com.au with your voucher number.

My voucher expired before I could use it. can it be reactivated?

Expired vouchers can't be extended or reactivated under any circumstances.