Booked the wrong session time or date.

Use our online self-service swap tool up to 2 hours before your session to swap into the correct session at the same cinema.

Booked the wrong cinema.

Tickets can't be swapped to a different cinema online; you'll need to contact the cinema directly.

Why can't I do this myself online?

Our self-service swap tool only allows swaps into another session at the same cinema; tickets can't be transferred between Palace locations.

What are my options?

Email customercare@palacecinemas.com.au at least 24 hours before a weekday session, or by 4pm Friday for weekend sessions, to see what our team can arrange.

What if my session is in less than 24 hours?

Contact the correct cinema directly - they may be able to assist as an exception, but this isn't guaranteed at short notice.